Return Policy
A Legal Disclaimer
Returns are permitted within the timeframe of 30 days from the original purchase (shipment) date on the order invoice. Please do the following: forward order invoice email to allumerllc@gmail.com or an image of order invoice / with shipping details in the same email concerning a return. If you believe your request for a return falls a few days past the 30 day policy, please refer to our contact page to speak to us directly so we can seek the best refund option Allumerllc® can offer considering the circumstances. [please note: if upon observation of returned item(s) that it is discovered the item(s) requested to be returned is(are) not the same item(s) sold by Allumerllc®, we will politely decline return. If a purchase is made through a third-party merchant and a return is requested, the rest of the return will be conducted by said third-party (return policies may vary amongst third-party merchants.)
Refund Policy - The Basics
Returned items sent back for a refund are subject to a 10% restocking fee that will be deducted from the refund. In order to be eligible for a return, your items must be the following: - in the same condition you received them in - return must include every item included in the original package - unused and unaltered + - in the same packaging the item was received in Every package comes with a prepaid label allowing for an easy, free return. Refund processing times may vary depending on your payment method. Please allow 3-5 business days for the refund to appear in your account. Refunds will only be given after returned product is delivered back to us.
Return Policy - Process
If you need help with an order, such as need a ring size exchange, switch shipping address, etc., We offer three options for resolution under our return policy: 1 Item Exchange - In order for your return to be eligible for an "item exchange", the item(s) you are returning must: ▹be confirmed to be the same item you purchased from This Site in the same condition the item was purchased in as of the date of purchase. ▹have attached email confirmation / digital receipt confirming purchase in email concerning return / refund inquiry. Once that information is confirmed, the next step in the item exchange choice is to confirm with client replacement piece and its specifications, once again, confirming shipping address and confirming client uses return shipping label to send exchanged item back. 2 Store Credit 3 Refund (restocking fee deduction - ) -Refunds that are eligible will be refunded in the deemed appropriate manner.
Communication is Key
Returns, depending on which option is selected, can take up to 3 weeks to process. When conducting a return, email communication is key to a speedy and transparent return. Sometimes, we might need additional information to ensure the return is processed properly, and the easiest way to communicate is via email.
Every Order Comes with a Complimentary Return Shipping Label.